Shipping & Returns

Every CD and book ships directly from Greg in Cincinnati. Here’s how shipping and returns work.

Effective date: November 2026

• 30 daysto return an item from the date it was delivered
• UnopenedCDs and books in their original, sealed condition
• You shipReturn shipping is paid by the customer

Shipping

• Free shipping on all orders within the United States.
• Orders are packed and shipped within [X] business days.
• Most US orders arrive within [X–X] business days after shipping.
• Shipping outside the US? Email Greg for a quote before ordering.

Returns

You can return unopened CDs and books within 30 days of delivery for a refund of the item price. Items must be in their original, unopened condition.

Items that can’t be returned

• Opened CDs and books
• Signed or personalized copies

Return shipping

The customer pays the cost of return shipping. Original shipping charges are not refunded. We recommend a trackable shipping method, since we can’t refund an item we don’t receive.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email Greg within [X] days of delivery with a photo, and he’ll make it right.

How to start a return

1. Email Greg at jazzman@gregchako.com with your name, order date and the item you’re returning.
2. Get the return address in Greg’s reply.
3. Ship the unopened item within 30 days of delivery.
4. Get your refund to your original payment method within [X] business days of Greg receiving the item.